Our strategies and processes

Our purpose is to engage all of our customers in learning and work.

Our culture is to be:

• reliable and trusted by young people, adults and stakeholders
• effective and have valued employees and partners
• focused on results and outcomes which add value for our customers.

Our strategic objectives are to:

• continue to provide impartial, independent, high quality and comprehensive information, advice, guidance and other support services to young people and adults
• support our customers to increase their skills and employability levels leading to increased participation rates in learning and work
• help all our customers maximise their potential through effective transition management and support, including those with learning difficulties or disabilities and regardless of gender, race, religious belief, sexual orientation and disability
• keep the Company financially viable whilst seeking controlled growth in new and existing markets
• re-position the Company as required to adapt to the changing commissioning and market environment
• become the lead provider for the south west of the Adult Careers Service from 2010
• pursue ‘buy in' by actively supporting the strategic objectives of partner agencies who may wish to commission services from us
• provide customers and commissioners with results and value for money services in line with needs assessments
• identify and action potential threats and opportunities that will emerge as we move forward.

Our core values are to be:

• customer driven, focused and responsive whilst providing relevant services
• rigorous with our project management, communicating performance outcomes and offering value for money
• advising our customers of current local provision, depending on their needs
• champions of fairness and equality of opportunity for our customers and employees
• working closely with organisations and our stakeholders to secure common outcomes
• innovative with an excellent reputation to deliver to cost, standard and on time, responding proactively to a changing market context
• operating in an internal culture of challenge and continuous improvement
• valuing and trusting our employees, and offering excellent employee development and appropriate learning opportunities to them.

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